Refund Policy

Last updated: November 2025

 

At Jack Keeble Sport Psychology, we aim to provide a professional and supportive service for all clients.
This Refund Policy outlines the conditions under which refunds are offered for sessions, workshops, and coaching services.

 

1. Session Cancellations by the Client

• You may cancel or reschedule a booked session up to 24 hours before the scheduled start time without penalty.

• Cancellations made less than 24 hours before the session, or failure to attend (a “no-show”), will be charged in full and are non-refundable.

• Refunds are only available if cancellation is made with more than 24 hours’ notice, and will be processed via the original payment method.

 

2. Session Cancellations by Jack Keeble

• In the unlikely event that a session or workshop is cancelled by Jack Keeble Sport Psychology, you will be offered:

  • An alternative date/time, or

  • A full refund of any fees already paid.

• Refunds are typically processed within 5–10 working days.

 

3. Group Workshops or Team Sessions

• For workshops or team bookings, cancellation policies may vary depending on the agreement made at the time of booking.

• Generally, at least 7 days’ notice is required to cancel or reschedule a team or group workshop for a full refund.

• Cancellations made after this period may incur a partial charge to cover preparation time and scheduling commitments.

 

4. Payment Errors

If a duplicate payment or billing error occurs, please contact us immediately at
📧 jack@jksportpsych.co.uk.
Any verified overpayments will be refunded in full within 5–10 working days.

 

5. Non-Refundable Items

Refunds will not be provided for:

• Missed sessions without prior notice

• Prepaid session packages after the first session has been used

• Downloadable or digital materials (if applicable) once accessed

 

6. Exceptional Circumstances

If you experience an emergency or unforeseen circumstance that prevents attendance (e.g., illness, family emergency), please contact us as soon as possible.
Refunds or rescheduling options will be considered on a case-by-case basis at the discretion of Jack Keeble Sport Psychology.

 

7. Contact for Refunds

For all refund or cancellation enquiries, please email:
📧 jack@jksportpsych.co.uk

Please include your full name, booking date, and reason for request so your refund can be processed quickly.

 

8. Legal Basis

This Refund Policy complies with UK consumer protection law and is designed to ensure fairness for both clients and practitioner.