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Privacy Policy

Last updated: November 2025

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At Jack Keeble Sport Psychology, your privacy is taken seriously. This policy explains how we collect, use, and protect your personal information when you use our website, book a session, or contact us directly.

 

1. Who We Are

Jack Keeble Sport Psychology provides online sport psychology and performance coaching sessions, led by Jack Keeble, a Sport Psychology Practitioner in Training based in the UK.
Email: jack@jksportpsych.co.uk
Website: www.jksportpsych.co.uk

 

2. Information We Collect

We may collect and store the following types of personal information:

  • Contact details: name, email address, and phone number

  • Booking information: session type, time, and payment details

  • Communication records: emails, messages, or notes from sessions (if relevant)

  • Website usage data: such as cookies, IP address, and browsing activity (see Section 7)

We only collect information necessary to deliver our services effectively.

 

3. How We Use Your Information

Your personal data may be used to:

  • Process and confirm bookings or payments

  • Communicate about sessions, cancellations, or follow-ups

  • Deliver personalised sport psychology or performance support

  • Maintain records for professional and ethical practice

  • Improve our website and services

  • Comply with legal or professional obligations

 

4. Lawful Basis for Processing

We only process your personal data under lawful bases, including:

  • Consent — when you voluntarily provide information

  • Contract — when data is required to deliver a service you’ve booked

  • Legitimate interest — to improve services or maintain communication

  • Legal obligation — where required by law or professional regulation

 

5. Data Storage and Security

  • All personal data is stored securely in password-protected systems and devices.

  • Emails and online records are stored using secure, GDPR-compliant platforms.

  • Only Jack Keeble has access to client information.

  • Session notes are stored separately and securely for professional use only.

 

6. Data Retention

  • Personal data is retained for up to 5 years after your final session, in line with ethical guidelines.

  • After this period, all identifiable data will be securely deleted or anonymised.

 

7. Cookies and Website Analytics

Our website (via Wix) may use cookies to:

  • Improve user experience and functionality

  • Monitor website traffic and performance

  • Enable online booking and payment services

You can adjust your cookie preferences through your browser settings at any time.

 

8. Sharing Your Data

Your personal information will never be sold or shared with third parties for marketing purposes.
Data may only be shared when:

  • Required by law (e.g., safeguarding or court order)

  • With your consent (e.g., referral to another professional)

 

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access the data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)
    (see www.ico.org.uk)

If you wish to exercise any of these rights, please email jack@jksportpsych.co.uk.

 

10. International Clients

If you are based outside the UK, your data will still be handled in compliance with UK data protection law. By using our services, you consent to your data being transferred and processed in the UK.

 

11. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in legal or professional requirements. Any updates will be posted on this page with a revised date.

 

Contact Information

For any privacy-related questions or requests, please contact:
📧 jack@jksportpsych.co.uk

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